Marketing logistics and supply chain provider improves employee and customer experience through integrated contact center and voice communication as well as 8 × 8 language for Microsoft teams
8 × 8, Inc., a leading provider of integrated cloud communication platforms, announced that Archway Marketing Services, a leading provider of supply chain services, has selected 8 × 8 XCaaS (eXperience Communications as a Service) for employee communications and improve customer engagement. Archway will use 8 × 8’s integrated cloud communications and contact center product with the 8 × 8 Voice for Microsoft Teams direct routing solution to advance its technology improvement initiative in 12 locations for more than 700 employees.
Archway offers a range of proven logistics solutions to optimize marketing, product support, and execution in the United States and Canada. As the company grew, disparate local solutions and downtime disrupted business, especially as the company expanded hybrid work initiatives. Archway needed a reliable communications solution that would enable distributed employees and agents in the United States and Canada to communicate quickly and effectively with one another and with customers.
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. @ ArchwayMKTG has provided @ 8 × 8 #XCaaS and 8 × 8 Voice for #MicrosoftTeams to better connect dispersed team members in the US and Canada and improve #EX and #CX. #UCaaS #CCaaS
“We pride ourselves on our availability and our commitment to our customers. We knew we needed an integrated cloud-based communications and loyalty platform when our legacy on-premise systems no longer supported the level of service customers demand, ”said Jeff Kish, chief technology officer, Archway Marketing Services. “8 × 8 gives us the built-in communication tools we need to ensure uninterrupted collaboration and interaction not just with our customers, but across all of our teams in the US and Canada. 8 × 8 XCaaS enables our employees to work from anywhere so we can continue to deliver the exceptional services that customers have come to expect. “
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With 8 × 8 XCaaS, Archway is able to improve collaboration and reliability, ensure the resilience of the company and empower its employees who work from anywhere. 8 × 8 XCaaS includes integrated contact center, voice, video meetings and chat functions and is based on the resilient, secure and compliant 8 × 8 Experience Communications Platform, which offers the highest level of reliability. After a service outage at Archway’s previous provider, 8 × 8 worked with the company to set up a new cloud communication service for one of their locations within 72 hours. Additionally, 8 × 8 Voice for Microsoft Teams enables Archway employees to continue using a native Teams interface for collaboration and engagement while using enterprise-class telephony of 8 × 8 and Microsoft-certified 8 × 8 for teams Use contact center solution.
“New work demands make it clear that outdated on-premise technology no longer meets the employee and customer experience needs for a dispersed workforce. The smooth and fast transition to the cloud is essential, “said Amrit Chaudhuri, chief marketing officer, 8 × 8, Inc.” Companies like Archway recognize the value of having an integrated cloud and contact center solution from a single provider to drive customer success and growth efforts. We look forward to continuing our partnership with Archway and enabling their path to technology improvement. “
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