Grubhub introduces Grubhub Direct, a commission-free platform that eating places can use to succeed in loyal visitors and construct their manufacturers on-line
CHICAGO – Grubhub today announced Grubhub Direct, a platform that enables independent restaurants to better compete online with commission-free online ordering and access to their customer data. Grubhub has nearly 10 years of experience building branded orders and customer loyalty for large restaurant chains and uses its expertise to help independent restaurants develop their own bespoke ordering websites. In this way they can market directly to their guests, receive their dinner data and manage their brand website. all without marketing fees.
“We’re always listening and learning from our independent restaurant partners, and we’ve heard them. Restaurants want more opportunities to build their brands online and gain a loyal base of diners through their own channels, ”said Matt Maloney, Founder and CEO of Grubhub. “That’s why we’re opening up our lines and enabling restaurants to use our technology to build their own brands and communities online. With Grubhub Direct, we continue to support restaurants as they recover from COVID shutdowns into a much larger digital world by providing them with the tools to control their relationships with their guests. ”
With Grubhub Direct, restaurants can easily develop a unique, highly customizable ordering website and take orders using world-class technology from Grubhub. Restaurants get access to a powerful suite of solutions at no additional cost, including:
- Website design: Choose the fonts, colors, and images that match the brand of the restaurant for a consistent look.
- Customer relationship management (CRM): Access the restaurant’s data including names, email addresses, and order history (menu items, lifetime expenses, order sizes, and fulfillment methods).
- Order management: Accept, confirm and cancel orders via the Grubhub platform.
- Management portal: Manage menus, hours, finances, and other restaurant settings; Access to reporting and insights into performance; and identify future growth opportunities.
- Loyalty and Promotion: Attract new guests and create loyal guests with Grubhub’s loyalty tools. targeted and ROI driven promotions; and analytics.
- Nursing support: Benefit from Grubhub’s support team for help by phone, chat, or email.
Grubhub Direct reflects our commitment to better serve restaurants and help them build their online business. We can draw on our many years of experience in setting up and providing ordering and customer loyalty platforms for leading brands such as Smoothie King. Now, independent restaurants can use the tools to connect directly to their guests and expand their marketing reach in addition to Grubhub’s existing marketplace features.
“Restaurant owners today are focused on what it takes to run their business and recover from the pandemic,” said Amy Le, owner and cook at Saucy Porka. “They often don’t have the time traditionally needed to develop and maintain their own ordering website. That is why tools like Grubhub Direct offer us the opportunity to expand our online brand presence and develop relationships with our guests in a well thought-out way.
“Our guests are always looking for the best loyalty and reward. Our branded ordering app gives us access to the tools and insights we use to create personalized advertising campaigns to help our guests on their health and fitness journey, ”said Rebecca Miller, Director of Marketing at Smoothie King. “In today’s digital age, it is critical to have a full understanding of our guests and their ordering habits for acquisition and engagement efforts. Grubhub’s technology solves this – and enables our brand to grow and differentiate in a crowded landscape.”
Grubhub does not charge restaurants or restaurant commissions on orders from Grubhub Direct. Restaurants only pay standard credit card processing fees and, optionally, a highly competitive delivery fee if the restaurant has Grubhub drivers deliver for them. Tens of thousands of Grubhub restaurant partners deliver their own orders and would not pay shipping costs with Grubhub Direct. In addition, we will waive setup and monthly hosting fees for Grubhub Direct until April 2022. Access to diner dates, loyalty programs and promotions through Grubhub Direct is always free.
For more information and to sign up for Grubhub Direct, please visit get.grubhub.com/grubhub-direct.
Grubhub (NYSE: GRUB) is a leading online and mobile marketplace for grocery ordering and delivery with the largest and most comprehensive network of restaurant partners and 33 million active diners. Grubhub is dedicated to connecting diners with the food they love in their favorite restaurants, improving food ordering through innovative restaurant technology, user-friendly platforms and an enhanced delivery experience. Grubhub has more than 300,000 restaurants and is proud to partner with over 280,000 of these restaurants in over 4,000 US cities. The Grubhub brand portfolio includes Grubhub, Seamless, LevelUp, AllMenus and MenuPages.